Terms of service

Template copy. This page was prepared during the design phase to show the shape and length a real terms of service document will take. It has not been reviewed by a qualified lawyer and must not be published or relied on until it has been. Placeholders below need to be confirmed before publication.

1. Agreement to these terms

These terms of service (the “Terms”) govern access to and use of the LeadClue website and application (the “Service”), provided by CodesClue (“CodesClue”, “we”, “us”). By creating an account or otherwise using the Service, you agree to these Terms on behalf of yourself and, where applicable, the organisation you represent (“Customer”, “you”).

If you do not agree to these Terms, do not use the Service.

2. Accounts

You must provide accurate registration information and keep it up to date. You are responsible for safeguarding your login credentials and for all activity under your account. Notify us promptly at support@codesclue.com if you suspect unauthorised access.

An organisation’s account administrator is responsible for managing user access within that organisation’s account, including removing users who should no longer have access.

3. Acceptable use

You agree not to use the Service to:

• upload, process or transmit data you are not lawfully entitled to use;
• send unsolicited communications in breach of applicable law, including anti-spam and marketing regulations;
• attempt to reverse-engineer, scrape or interfere with the Service or its underlying infrastructure;
• resell or provide the Service to third parties as a standalone offering without our written agreement; or
• use the Service in a way that infringes the rights of others, or that is unlawful, defamatory or fraudulent.

Third-party platform terms. LeadClue can connect to and draw on third-party platforms, including LinkedIn, to support prospecting and outreach. You are solely responsible for complying with the terms of service, usage policies and rate limits of any third-party platform you connect to or use through the Service, including LinkedIn’s. Connecting an account to LeadClue does not relieve you of your obligations to that platform, and we are not responsible for any action a third-party platform takes against your account as a result of how you use it.

4. Subscription and payment

Paid plans are billed in advance on a recurring basis as set out at checkout or in your order form. Fees are exclusive of applicable taxes unless stated otherwise. Except where required by law or expressly stated in your order form, fees are non-refundable.

We may change our pricing on renewal, with reasonable advance notice to the account administrator. Suspension or termination for non-payment is handled as described in “Termination” below.

5. Customer data ownership

As between you and us, you and your organisation retain all rights, title and interest in the data you upload to the Service, including prospect and lead records, messaging content and configuration (“Customer Data”). We do not claim ownership of Customer Data. Our processing of Customer Data is governed by our privacy policy and data processing summary.

You grant us a limited licence to host, process and transmit Customer Data solely to provide the Service to you.

6. Our intellectual property

The Service, including its software, design, scoring methodology and documentation, is owned by CodesClue and our licensors and is protected by intellectual property law. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable licence to access and use the Service during your subscription term for your internal business purposes.

7. AI output disclaimer

The Service uses artificial intelligence to score prospects and draft outreach messages and other content (“AI Output”). AI Output is assistive, not authoritative: it is generated from patterns in your data and may be incomplete, inaccurate or unsuitable for your purposes. AI Output must be reviewed by a person before you rely on it, send it, or act on it — it must not be treated as a guaranteed fact, a verified claim, or professional advice. You are responsible for the content you ultimately send or act on, whether or not it was drafted or scored with the help of AI Output.

8. Availability

We aim to keep the Service available and performant but do not guarantee uninterrupted access. We may suspend the Service for maintenance, security reasons, or events outside our reasonable control, and will give notice where reasonably practicable.

9. Warranties

The Service is provided “as is” and “as available”. Except as expressly stated in these Terms, we disclaim all warranties, express or implied, including any implied warranty of merchantability, fitness for a particular purpose, and non-infringement, to the maximum extent permitted by law.

10. Limitation of liability

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenue, data or goodwill, arising out of or related to these Terms or the Service. Each party’s total liability arising out of or related to these Terms will not exceed the amount paid by you for the Service in the twelve months preceding the event giving rise to the claim .

Nothing in these Terms limits liability that cannot lawfully be limited, including for death, personal injury caused by negligence, or fraud.

11. Termination

Either party may terminate a subscription in accordance with the term set out in the applicable order form. We may suspend or terminate access immediately if you materially breach these Terms, including the acceptable use provisions, and do not remedy the breach within a reasonable period of notice where the breach is capable of remedy.

On termination, your right to access the Service ends. Customer Data will be handled as described in the “Deletion and return” section of our data processing summary.

12. Changes to these terms

We may update these Terms from time to time. If we make material changes, we will notify account administrators by email or through the Service before the changes take effect. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

13. Governing law

These Terms are governed by the laws of India , without regard to conflict-of-law principles. Any dispute arising out of these Terms will be subject to the exclusive jurisdiction of the courts of Ahmedabad, Gujarat.

Questions about these Terms can be sent to support@codesclue.com.